Quovelo support

Quovelo is published by PastePile Labs LLC. For help, email support@quovelo.com with "Quovelo" in the subject line. Please include your app version (shown in Settings), your iOS version, your device model and what happened. We answer email in the order it arrives. We do not offer phone or emergency support.

Do not send passwords, verification codes, raw backups or screenshots showing client information. If we need a file to investigate, we will ask for the smallest one that shows the problem.

Recover unfinished work

Reopen the estimate, line item, client, business profile or Scope Lab editor you were using to recover its local checkpoint. If the saved record changed in the meantime, Quovelo keeps the checkpoint instead of silently applying it. To review, export or remove checkpoints, open Settings > Backup & restore > Unfinished edits & local storage.

Back up and restore

Export backup creates an editable JSON copy of your saved workspace. A PDF is not an editable backup. Restoring replaces the current workspace after validation and confirmation; it does not merge records. Backups include private client information and internal costs, and Quovelo does not encrypt them. Keep them in a place you control. Older app versions may reject backups from newer versions. Never edit a backup's version number to get around that check.

Export a backup before you delete records, change devices or reinstall the app. Do not delete the app while it holds your only copy of your records.

Move to a new device

Quovelo does not sync between devices. Export a backup on your old device, move the file with AirDrop, Files or iCloud Drive, and choose Restore from backup on the new device. A device-to-device transfer or restored iPhone backup may also carry the app's data. Check your records before erasing the old device.

Share customer documents

Review the client, descriptions, quantities, prices, discounts and taxes before exporting. Customer PDFs exclude private Scope Lab costs and internal notes. A change marked approved is your own entry, not an electronic signature or verified customer approval. Quovelo shares through the options on your device. It does not email quotes on its own, collect customer payments or sync workspaces.

Saved PDF copies

Each new PDF export saves the exact document before it is shared, and later edits do not change it. Copies stay after an estimate is deleted and are included in backups. Find, share or remove them in Settings > Saved PDF copies. Copies from versions before this feature cannot be rebuilt, so keep originals you already have.

If sharing fails, check Saved PDF copies first: the copy may have been saved before the share sheet failed. You can share it again once the storage problem is fixed.

Storage limits

Every plan has the same safeguards: 10,000 clients, 10,000 estimates, 200 saved PDF copies, 5 MB per copy and 20 MB for the encoded workspace. A new PDF export needs room for its saved copy. Sharing an existing saved copy does not add another one. If you reach a limit, export a backup and then remove records or saved copies you no longer need.

Subscriptions

If Quovelo Pro is available in your storefront, buy it in the app. If you reinstall or change devices, tap Restore purchases while signed in to the Apple Account you bought it with. To manage or cancel, go to iOS Settings > your name > Subscriptions; see Apple's guide to canceling a subscription. Deleting the app does not cancel billing. Request refunds from Apple at reportaproblem.apple.com. If Pro ends, your existing estimates stay editable and exportable.

Delete your data

Use Settings > Backup & restore > Unfinished edits & local storage to remove recovery copies or erase all local records after confirming. Files you already exported, and device or iCloud backups, are managed where they are stored. To have support email deleted, write to support@quovelo.com.

Report a security issue

Email support@quovelo.com with "Security report" in the subject. Describe the issue and how to reproduce it safely, using test data rather than someone else's records or credentials. Please give us reasonable time to fix it before disclosing it publicly. We will not take action against good-faith research that avoids privacy violations and service disruption.

Policies

Read the privacy policy and the terms of use.